For your convenience, our customers’ most frequently asked questions are here.
Do not find what you want Communicate directly through our ContactUs
Q: How do I know which products are original?
A: All our products are purchased directly from suppliers in Seoul, Korea.
Q: How can I pay?
A: We accept as form of payment:
Credit / debit card for mayor and client security from us through Paypal.
Bank transfers to USA, Venezuela, Puerto Rico and Dominican Republic. NOTE First you must coordinate with us
For more details about the payment please contact us.
Q: Which countries do shipments?
A: We ship to the USA and most countries.
Q: How long does my order arrive?
A: Shipments to the US can last 3 to 6 days.
Q: Do you offer free shipping?
A: We offer free “standard shipping” shipments to US.
Q: When do you ship my product?
A: We send the subscription boxes 15-20 days after each payment.
NOTE: Does not include the Pre-order case for that detail please read below.
Q: Can I cancel an order?
A: You can cancel an order if it has not yet been sent, for more details review your policies.
Q: How can I see the product’s expiration date?
A: Expiration dates may vary from two to five years from the date of manufacture, depending on the product. If you can not read Korean, we will be writing a publication on how to identify it in more detail.
QUESTIONS ABOUT THE COREAVIBOX SUBSCRIPTION
Q: When will my box be sent if I purchased in Preorder Time?
A: At this time we are in pre campaign launching our subscription by the boxes, all people who sign up and pre-order the notifications sent by email our date of shipment for the month of November 2017.
Q: Why do they charge a subscription fee?
A: We charge a fee when you subscribe because our boxes are partially customized which entails additional work, this one payment will not be charged for this again.
Q: How to participate to win a box of Coreavi Box Free?
A: All those who subscribe to our newsletter or create an account on our portal and in addition to me and follow our social networks will be participating in a raffle of one of our boxes.
If you invite a friend and validate your registration you will have a double chance of winning!
Q: How often are the boxes sorted by subscription?
A: You will be charged for your first box as soon as you register and then automatically every two months. The registration fee is only paid the first time you register.
Q: Should I be registered in the store?
A: Yes, in order to manage your subscription you must create an account in our store.
Q: Can I cancel my subscription?
A: Yes. The deadline to cancel automatic renewal is at least weeks before your next renewal. Open orders are not canceled.
Q: How can I notify the shipping of my box?
A: Shipping dates are posted on our website and additional are shipped with notification and tracking number of your box except for international shipments. If I place the order after we have already sent our boxes of month correspondences and they were sold out in their box next month.